A quote isn't paperwork — it's a sales document. A well-structured quote closes; a vague one loses. Here's what to include and how to present it.
The seven parts of a closing quote
- Customer name and device (they need to see themselves in it)
- Clear description of the issue and proposed fix
- Line items with part, labor, and tax broken out
- Warranty terms (30/90/365 days depending on tier)
- Turnaround time estimate
- Quote expiration date (7–14 days is standard)
- One-click approval mechanism
Break out parts vs. labor
Customers who see one lump-sum number always feel overcharged. Break out parts ($X), labor ($Y), tax ($Z). Even though the total is identical, approval rates go up. It's honesty; it also anchors the labor value.
Warranty language matters
Write your warranty terms in plain English on the quote itself. 'This repair is warrantied for 90 days against defects in the part or workmanship. Physical damage voids warranty.' Two sentences. This heads off most warranty disputes before they start.
Use expiration dates
Every quote expires. 7–14 days is standard. This isn't rude — it's necessary because parts prices change, and it creates urgency to decide.
The follow-up cadence
Quote sent, no response? Follow up at 48 hours, 5 days, and expiration day. Most shops follow up once, if at all. Doing it three times is a habit worth building; most shops never follow up more than once.
Automating it
Repair Hub Pro's quick-quote flow generates a professional quote in under a minute, generates it as a PDF with a secure approval link, and — on approval — creates the in-progress ticket with the quoted items already in the checklist. That removes the manual 'now I need to build the ticket' step that used to eat 10 minutes per approved quote.